Privacy Policy

What this policy covers

This policy explains how Velvet Couture Medspa PLLC collects and handles information through its public website, appointment inquiries, and related online interactions. Information collected during patient care is also governed by applicable health privacy law and any Notice of Privacy Practices provided by the practice. This website policy does not replace that notice or any patient consent or authorization required for a particular use or disclosure.

Information we collect

Depending on how you interact with us, we may receive your name, contact information, date of birth, mailing address, emergency contact, appointment preferences, messages, and payment or transaction details. During clinical intake or care, we may collect medical history, medications, allergies, consultation notes, treatment records, and lab results where relevant.

Our website and service providers may also collect technical information such as IP address, browser or device type, referring pages, and activity through cookies or similar tools. Please do not send detailed health information through a general website contact form or ordinary email when a designated patient intake system is available.

How we use information

We use information to respond to requests, schedule appointments, conduct evaluations, provide care, coordinate with providers, laboratories and pharmacies, process payments, communicate about treatment or appointments, maintain records, improve our website and services, and meet legal and professional obligations.

If we offer marketing communications, we handle those according to the choices presented when you sign up and applicable law. Clinical photos or testimonials are used for public promotion only under the applicable permission or authorization process.

When information is shared

We do not sell personal or health information. We may disclose information to authorized clinical team members and providers, laboratories, pharmacies, practice-management or electronic-record services, payment processors, and other service providers when necessary for the purposes described above and permitted by law. We may also disclose information when legally required, to protect rights or safety, or with your authorization.

Third-party booking, financing, social-media, and payment services may collect information under their own policies when you use them. A link to another service does not make its privacy practices ours.

Cookies and website analytics

Cookies and similar technologies may support site operation and help us understand use of the website. You can manage some cookies through your browser and any site controls that are available. Disabling them may affect site features.

Health-related form entries, appointment details, and other potentially protected health information require additional safeguards. A privacy notice or cookie banner alone is not authorization for a disclosure that otherwise requires permission under health privacy law.

Security and retention

We use administrative, technical, and physical measures intended to protect information and limit access to authorized personnel. No website, email, or electronic transmission can be guaranteed completely secure. We keep information for the periods required or permitted by applicable record-retention and other laws, and as needed for legitimate operations.

Your choices and rights

You may request access to or correction of information and ask about available restrictions or communication preferences as provided by applicable law. Rights concerning medical records and protected health information may be described in the practice’s separate Notice of Privacy Practices. To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.

You may unsubscribe from promotional emails using their instructions or contact us to update communication preferences. Service-related communications may still be necessary for appointments and care.

Children and changes

The public website and online services are intended for adults. We do not knowingly collect information from children under 18 through the public website without appropriate parental or legal authorization. Please contact us if you believe a child has submitted information.

We may revise this policy as our practices change. The “Last updated” date at the end of this page identifies the latest version. Material changes will be communicated as required by applicable law.

Contact us

For privacy questions, requests, or concerns, contact us. Please avoid including sensitive medical information in an initial unencrypted email; we can direct you to an appropriate communication channel.